Sansure Biotech Inc. is driven by a dual focus on "innovation + service" and considers "customer service" as its core competitive strength, a key driver of Sansure's long-term development. In technical services, Sansure has built a professionally trained service team, deployed global frontline service engineers, and offers rich experience in teleconsultations and technical support, supported by a 5-star Institute of Life Science.
The service system has established a technical service team characterized by strong service awareness, professionalism, and efficiency. Sansure's team adheres to the "iShare Service" concept: "response within 2 hours, provide solutions within 24 hours, and arrive on-site within 48 hours (if possible)," covering all aspects of reagent and instrument technical services and fully meeting customer technical needs.Through years of meticulous service, Sansure has cultivated the market, enhanced customer satisfaction, and strengthened recognition of product quality and brand reputation. In recognition of its outstanding achievements, Sansure's technical service team was awarded the honorary title of "National Worker Pioneer" in 2019 by the All-China Federation of Trade Unions.
Looking ahead, we will establish customer service centers worldwide to serve all international users, providing timely and effective training, after-sales support, and other value-added services.
Support & Training
Solution of Molecular Laboratory
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Consulting of configuration design matching with hospital requirements
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Essential equipment and consumables to meet the requirements of relevant laws and regulations
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Establishment of diagnosis reagents qualification and verification management system
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Standard training and personnel ability assessment
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Consulting of laboratory qualification service
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Technical support and customer care
