INTRODUCTION

Sansure Biotech Inc. adheres to the two-wheel drive of "innovation+service", and focuses on "customer service" as the Sansure's core competitiveness, which is regarded as an important motivation for Sansure's everlasting development. In terms of technical services, Sansure has developed a professionally trained service team, global frontline service engineers, rich experienced teleconsultations and technical support, and a 5 Star Life Science Research Institute.

The service system has formed a technical service team with strong service awareness, professionalism and efficiency. Sansure's technical service team insists on the "iShare Service" concept of "response within 2 hours, provide solutions within 24 hours, and arrive on-site within 48 hours(if it is possible)", covering all aspects of reagent and instrument technical services, and can fully guarantee customer technical service needs. Through years of meticulous service, the Sansure has cultivated the market and enhanced customer satisfaction, and our product quality recognition and brand reputation have been greatly improved. Based on the outstanding achievements of the Sansure's technical service team, the Sansure's technical service team was awarded the honorary title of "National Worker Pioneer" in 2019 by the All-China Federation of Trade Unions.

During the COVID-19 pandemic, Sansure’s technical support teams have been doing a great job domestically and overseas, we have already helped nearly 10,000 laboratories to setup or optimize molecular workflows to fight against the COVID-19 pandemic. Importantly, over hundreds technicians have been dispatched to different countries and regions all over the world such the Philippines, UAE, Turkey, Gabon, Mexico, Brazil etc. Meanwhile we have also organized 7X24 in- house training and trouble-shooting groups for our clients around the world.

In the future, we will set up customer service centers around the world to cover all international users and provide them with timely and effective training, after-sales and other additional services.

CUSTOMER CARE
ADDITIONAL SERVICES

Solution of Molecular Laboratory

  • Consulting of configuration design matching with hospital requirements

  • Essential equipment and consumables to meet the requirements of relevant laws and regulations

  • Establishment of diagnosis reagents qualification and verification management system

  • Standard training and personnel ability assessment

  • Consulting of laboratory qualification service

  • Technical support and customer care